Shipping policy
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on the destination, shipping method, and package weight.
Estimated delivery times:
- Domestic Shipping: 3–7 business days
- International Shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed.
International Shipping & Customs
International customers are responsible for any customs duties, import taxes, VAT, or additional fees imposed by their country.
Customs processing may cause delays beyond our original delivery estimates.
Tracking Information
Tracking information will be provided once your order has shipped. Please allow up to 48 hours for tracking updates to appear.
Lost, Stolen, or Delayed Packages
We are not responsible for packages lost, stolen, or delayed by the shipping carrier once the order has been handed over for delivery.
If your package is missing or significantly delayed, please contact the shipping carrier first. You may also contact us for assistance.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. Additional shipping charges may apply for returned or redirected packages.
Damaged Packages
If your order arrives damaged, please contact us within 15 days of delivery with photos of the damaged packaging and products so we can assist you.
Shipping Restrictions
We reserve the right to limit or refuse shipment to certain locations, regions, or countries where shipping service is unavailable or restricted.